Maintenance Contract Offerings

* Please contact Connor Support LLC directly through e-mail about contract inquiries. *

#1 - Parts Plus Agreement

Premium Support Contract

The Parts Plus Agreement provides top-priority support, offering the most comprehensive service for your systems. Priced at $37,500 per year per system, this agreement includes a parts harvesting commitment and a range of additional benefits:

Key Benefits:

  • Multi-Year Discount: Save 5% on a 2-year commitment, applying to the agreement’s cost per system.

  • Prescheduled Visits: Four complimentary visits to your region per year, including twice-yearly preventive maintenance (PM) and radiation surveys.

  • Remote Support: 16 hours of expert remote troubleshooting and repair assistance at no charge, with additional hours available at discounted rates.

Additional Notes:

  • Finite Parts Access: Parts such as X-ray Tubes, Cameras, Servo Amps, and more are provided at no cost on a best-effort basis.

  • Shipping: Customer is responsible for providing shipping accounts and defining shipping methods for rebuildable parts. Shipping volume agreements offer savings.

  • Labor and Travel Rates: On-site labor is billed at $375 per diem with no additional labor or parts costs. Travel is charged at $3.76 per mile (round trip from Loveland, CO).

This agreement guarantees priority service, flexibility, and substantial savings for customers who commit to parts harvesting and long-term maintenance.