Maintenance Contract Offerings
* Please contact Connor Support LLC directly through e-mail about contract inquiries. *
#1 - Parts Plus Agreement
Premium Support Contract
The Parts Plus Agreement provides top-priority support, offering the most comprehensive service for your systems. Priced at $37,500 per year per system, this agreement includes a parts harvesting commitment and a range of additional benefits:
Key Benefits:
Multi-Year Discount: Save 5% on a 2-year commitment, applying to the agreement’s cost per system.
Prescheduled Visits: Four complimentary visits to your region per year, including twice-yearly preventive maintenance (PM) and radiation surveys.
Remote Support: 16 hours of expert remote troubleshooting and repair assistance at no charge, with additional hours available at discounted rates.
Additional Notes:
Finite Parts Access: Parts such as X-ray Tubes, Cameras, Servo Amps, and more are provided at no cost on a best-effort basis.
Shipping: Customer is responsible for providing shipping accounts and defining shipping methods for rebuildable parts. Shipping volume agreements offer savings.
Labor and Travel Rates: On-site labor is billed at $375 per diem with no additional labor or parts costs. Travel is charged at $3.76 per mile (round trip from Loveland, CO).
This agreement guarantees priority service, flexibility, and substantial savings for customers who commit to parts harvesting and long-term maintenance.

