Maintenance Contract Offerings

Resource prioritization:
1 - Parts Plus Agreement Customers
2 - PM Only Agreement Customers
3 - Time and Materials Customers

* Please contact Connor Support LLC directly through e-mail about contract inquiries. *

#1 - Parts Plus Agreement


$32,250.00 per yr for each system w/ parts harvesting agreement

$48,375.00 per yr for each system w/o harvesting

Benefits, Limits, & Notes:

  • Multi-year contract discount provided upon receipt of customer purchase order with multiple year contract. 2 year contract commitment is discounted 5% & 3 year contract commitment is discounted 7.5% of total contract cost.

    • Discount is applied according to parts harvesting agreement listed below. $48,375.00 (w/o harvesting)-(2yr) 5% discount of $2418.75 per year and (3yr) 7.5% discount of $3.628.13 per year. $32,250.00 (with harvesting) -(2yr) 5% discount of $1612.50 per year and (3yr) 7.5% discount of $2418.75 per year, PER MACHINE.

    • Customer payment schedule must be agreed upon. Any delinquent accounts are subject to discontinuation of the Multi-year Contract Discount.

  • Part Harvesting Agreement upon decommission of 5DX: $16,125.00 discount for committing to parts harvesting upon eventual decommission of 5DX system. Connor Support is not obligated to harvest the system.

    • 10% discount ($3,225) applied to a subsequent year agreement. One machine agreement is discounted for each machine harvested. There is no time commitment required for 5DX system decommission and customer is responsible for scrapping non-harvestable components of decommissioned systems. Scrap management assistance is available on a case by case basis.

    • Customer makes commitment to allow Connor Support to harvest parts at no cost when the system is decommissioned.

  • Non - Finite parts provided at no cost on a best effort basis.

    • Customer provides shipping account & defines method. Rebuildable parts must be returned using provided shipping materials via RMA + shipping tracking number. Customer volume shipping agreements provides significant savings. Connor Support reserves the right to monitor and control for potential over consumption of parts.

  • Finite parts provided at no cost on best effort basis. Parts Harvesting Agreement is required to have access to finite parts.

    • Customer provides shipping account & defines method. Rebuildable parts must be returned using provided shipping materials via RMA + shipping tracking number.

    • Finite parts list defined by Connor Support:  X-ray Tubes, X-ray Cameras, Servo Amps, HVPS, plus any other parts that become critical supply items in the future. (Connor Support reserves the right to modify list of finite parts.) X-ray Tube requires Connor Support installation.

  • 4 prescheduled visits to region per year at no charge.

    • Twice per year PMs and radiation surveys. Repairs requiring Connor Support assistance will be performed while in region.

  • Remote Support Bundle at no charge.

    • Expert remote troubleshooting and repair assistance up to 16 hours at no charge. Customer will be invoiced at standard labor rates for additional hours. Advance purchase of additional remote support is available at a discounted rate.

  • First priority for additional onsite and/or remote support.

  • Customer requested visits are billed at standard labor rates. Additional onsite and remote labor is offered when loading permits.

  • Current rates: Travel - $3.76 per mile round trip from Fort Collins, Colorado (includes all travel expenses such as hotel, food, fuel, mileage, etc.)

    • White on-site: $350 per diem - no labor or parts cost

#2 - PM Only Agreement

$12,900.00 per year

Benefits, Limits, & Notes:

  • Twice Annual Site Visit to perform full PM. Full PM includes X-ray Safety Survey. Full PM's are recommended every 6 months to minimize downtime and verify safety.  X-ray safety surveys are required at least once/year by most states. These visits are scheduled to coincide with our preplanned quarterly visits to support Parts Plus customers.

  • Part harvesting of decommissioned systems to be negotiated on a case by case basis.

  • Access to non-finite parts for purchase. (No access to finite parts.) Current finite parts list: X-ray Tube, X-ray Camera & Servo Amp. (Connor Support reserves the right to modify the list of finite parts.)

  • Onsite and Remote Labor offered, but only after meeting our agreement customer needs

  • Current rates: Travel: $3.76 per mile round trip from Fort Collins Colorado (includes all travel expenses such as hotel, food, fuel, mileage, etc.)

    • While on-site: $350 per diem - $195 per hour

    • Remote Support: $195 per hour

#3 - T&M Agreement



Onsite and Remote Labor offered, but only after meeting our agreement customer needs

Benefits, Limits, & Notes:

  • Customer request visits (standard labor rates) onsite and remote labor offered when loading permits.

  • Access to non-finite parts on best effort basis. Core deposit is require on rebuildable parts. Core deposit is 25% of full retail price. Credit issues upon RMA + shipping tracking number. No access to finite parts.

  • Part harvesting of decommissioned systems to be negotiated on a case by case basis.

  • Current rates: Travel: $3.76 per mile round trip from Fort Collins Colorado (includes all travel expenses such as hotel, food, fuel, mileage, etc.)

    • While on-site: $350 per diem - $195 per hour

    • Remote Support: $195 per hour